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Frequently Asked Questions
You have questions, we have answers! Check out some of our most frequently asked questions to get a quick answer.
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What are the days and hours of operations?We are a 24-hour home health agency.
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Can I call Mobile Med Techs directly as the patient to place a house call request?ONLY if the patient IS NOT considered home bound and has a prescription from their doctor for lab work and wishes for Mobile Med Tech to come to their location. If the patient IS NOT classified as home bound, Mobile Med Techs will bill the patient directly for the phlebotomy house call.
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What is the charge for this service if the patient is billed directly?The fee for a phlebotomy house call {patient bill} is $40.00
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Once Mobile Med Techs receives my order for a phlebotomy house call, how soon will I be scheduled?"If the order is received before 1:00PM {EST} during normal business hours, the patient is scheduled for the next business day {if requested}. Any orders received after 1:00PM {EST} will be scheduled within 48 hours.
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Does Mobile Med Techs perform the testing on specimens?No, Mobile Med Techs only performs the actual blood draw. Specimens are tested by a licensed and approved laboratory. Results are reported to the ordering physician by the laboratory.
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Does Mobile Med Techs provide service to nursing facilities?Yes. We can provide phlebotomy services to nursing facilities and schools for the mentally challenged. Mobile Med Techs can also accommodate health fairs and company drug screenings.
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In which areas does Mobile Med Techs perform these services?We presently service New Jersey, Delaware & the following counties in Pennsylvania, {Philadelphia, Bucks, Montgomery, Delaware and Chester counties}.
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Why should I choose Mobile Med Techs?Experience... We have many years experience in the phlebotomy field. We are also certified and experienced in Medical Assistance and Community Health work and can offer resources medically socially and behaviorally.
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Are agency caregivers available seven days a week?Yes, we have numerous full time, part time, and per-diem employees to ensure the patient receives adequate care.
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Does the agency have a nursing supervisor on call and available 24 hours a day?Yes, there is always a nursing supervisor on call
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Does the agency ensure patient confidentiality? How?Yes, we ensure confidentiality. Our patients are covered under the HIPPA privacy rule, which is designed to protect the patients’ personal health information. Violation of this act can result in disciplinary action leading up to termination, and legal actions.
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How are agency employees hired and trained?The agency hires our employees based on their level of expertise in their specific field of study. We allocate extensive training to each employee per the job description, which is provided to them when they apply for employment.
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Does the agency require criminal record background checks and communicable disease screens for its employees?Yes, a criminal background check is required for employment and annual medical screening are provided to each employee, this ensures compliance with the Department of Health of PA.
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What is the procedure for resolving issues that may arise between the patient/family and home healthcare staff?There is a grievance process, explained in the patient information packet provided to the patient upon admission to the agency. We will respond to all grievances promptly, but no later than 72 hours from time of submission.
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Who can you call with questions or complaints regarding patient care, caretaker issues or general questions?"You can call the Director of Nursing or Human Resources.
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What happens if a staff member fails to make a scheduled visit?The staff member must reschedule the visit with the patient within 3 days and if they cannot reschedule, they must inform the agency. Mobile Med Techs will deliver adequate staffing to ensure consistency of patient care.
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Who does the agency call if the agency caretaker cannot come when scheduled? (i.e. patient or family member)The patient or their emergency contact person will receive a phone call from either the caregiver or the Director of Nursing, if the caregiver is unable to inform the patient themselves.
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How does the agency handle billing? (i.e., will I be billed for services?)"The insurance company will be billed for services, if there is a co-pay the patient will provide co-pay at time services are rendered. Payments can be made in check, credit card, money orders, or cash. Make payable to Mobile Med Techs Home Health Agency.
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